Forbes estimates that more than 80% of a company’s workload will be in the cloud by 2020, and that cloud enterprise communication systems will become increasingly popular in the next ten years. More and more enterprise users are realizing that traditional PBX system manufacturers have stopped development or even support for such products. Some parts for PBX products have even been discontinued, and fewer technicians are available for maintenance and service. Companies are having difficulty finding suppliers to service their legacy PBX hardware when it breaks down.
A decade ago, leading enterprise communication equipment manufacturers developed and promoted Unified Communications, which integrates functions such as text message and voice conference with PBX functions. However, the vast majority of customers have chosen to use cloud services like Zoom, GoToMeeting, and Slack for these added functions. This trend makes it clear that SaaS and Cloud PBX are the future and only viable solutions going forward. The upcoming 5G high-speed Internet era will make the call quality of VoIP even more stable, thus ensuring the suitability of Cloud PBX systems for enterprises.
One of the main hurdles with moving phone systems to the cloud is replacing existing PBX equipment. Not only is it costly, there are perceived and real risks in such a migration. This leaves many companies in a wait and see mode. A better solution than an abrupt migration is needed.
Based on decades of telecommunications knowledge, the EVOX engineering team has developed EGate, a proprietary solution that enables legacy PBX to be integrated into EVOX Cloud PBX. Businesses can keep their existing PBX and phone numbers and gradually migrate to Cloud PBX. This gives them flexibility, convenience, and lower cost to begin the migration.
EGate service easily integrates a company’s legacy PBX system with EVOX, so that users can keep their original company phone number(s). There is no need to reprint business cards or marketing material, and no potential loss of customers due to a phone number change. Companies can assign certain extensions to use EVOX while retaining other users on the original PBX system. Users who use EVOX supported devices including their mobile phone, PC/Mac, or IP phones can fully enjoy EVOX features. With EGate, users who stay on the legacy PBX system can also enjoy many of the benefits of Cloud PBX such as free calling to other EVOX users, sharing the same auto attendant, etc.
The account administrators or IT staff can easily manage both the EVOX users and legacy PBX users with a single admin tool. They can view the complete communication records on the Call Detail Records (CDR) page. In addition, they can control staff outbound call or international call permission to save cost. The administrators can also choose to use the existing telecom service or the EVOX system provided for low cost calling. The EGate system is developed and fully supported by D2 Nova, and can be customized for your PBX system.