--- title: FAQ about EVOX and business communication services｜EVOX Blog description: Provides answers to FAQ and setting assistance for novice EVOX users. This blog features popular discussions about Cloud PBX, VoIP, and other cloud communication services. --- [![EVOX Logo](https://blog.evoxglobal.com/hubfs/EVOXImages/Official_WEB/Header/251211_header-menu-17.webp)](https://www.evoxglobal.com/) Products ![](https://blog.evoxglobal.com/hubfs/EVOXImages/Official_WEB/EVOX%20AI/AI%20Summary/arrow-icon/down.png) EVOX AI AI-Powered Solutions [EVAA ( EVOX AI Agent )![](https://www.evoxglobal.com/wp-content/uploads/2025/09/new-icon-1.png)](https://www.evoxglobal.com/en/ai/evaa) [AI Summary](https://www.evoxglobal.com/en/ai/smart-summary) [Smart Label ![](https://www.evoxglobal.com/wp-content/uploads/2025/09/new-icon-1.png)](https://www.evoxglobal.com/en/ai/smart-label) [EVOX CloudTalk](https://www.evoxglobal.com/en/evox/cloud-phone-system) Cloud PBX System [Cloud PBX](https://www.evoxglobal.com/en/evox/cloud-pbx) [Multi-device](https://www.evoxglobal.com/en/evox/multiple-devices) [Admin center](https://www.evoxglobal.com/en/evox/admin-center) [Branch management](https://www.evoxglobal.com/en/evox/branch-management) [EVOX Connect](https://www.evoxglobal.com/en/evox-connect/overview) Cloud Contact Center [Social Messaging](https://www.evoxglobal.com/en/evox-connect/social-chat) [Call Center](https://www.evoxglobal.com/en/evox-connect/call-center) [Web Call](https://www.evoxglobal.com/en/evox/webcall) [Agent Dashboard](https://www.evoxglobal.com/en/evox-connect/agent) [Supervisor Dashboard](https://www.evoxglobal.com/en/evox-connect/supervisor-dashboard) [Connect Knowledge](https://www.evoxglobal.com/en/evox-connect/connect-knowledge) [Connect Management](https://www.evoxglobal.com/en/evox-connect/manager/) [Report & Analytics](https://www.evoxglobal.com/en/evox-connect/reports-analytics) [Cloud Call Recording](https://www.evoxglobal.com/en/evox/call-recording) [Outbound Call Center![](https://www.evoxglobal.com/wp-content/uploads/2025/09/new-icon-1.png)](https://www.evoxglobal.com/en/evox-connect/ai-auto-dialer) EVAA EVOX AI Agent![](https://blog.evoxglobal.com/hubfs/EVOXImages/Official_WEB/EVOX%20AI/AI%20Summary/arrow-icon/down.png) [EVAA ![](https://www.evoxglobal.com/wp-content/uploads/2025/09/new-icon-1.png)](https://www.evoxglobal.com/tw/ai/evaa) [AI Summary](https://www.evoxglobal.com/en/ai/smart-summary) [Smart Label ![](https://www.evoxglobal.com/wp-content/uploads/2025/09/new-icon-1.png)](https://www.evoxglobal.com/en/ai/smart-label) EVOX CloudTalk Cloud PBX System![](https://blog.evoxglobal.com/hubfs/EVOXImages/Official_WEB/EVOX%20AI/AI%20Summary/arrow-icon/down.png) [EVOX CloudTalk Overview](https://www.evoxglobal.com/en/evox/cloud-phone-system) [Cloud PBX](https://www.evoxglobal.com/en/evox/cloud-pbx) [Multi-device](https://www.evoxglobal.com/en/evox/multiple-devices) [Admin center](https://www.evoxglobal.com/en/evox/admin-center) [Branch management](https://www.evoxglobal.com/en/evox/branch-management) EVOX Connect Cloud Contact Center![](https://blog.evoxglobal.com/hubfs/EVOXImages/Official_WEB/EVOX%20AI/AI%20Summary/arrow-icon/down.png) [EVOX Connect Overview](https://www.evoxglobal.com/en/evox-connect/overview) [Social Messaging](https://www.evoxglobal.com/en/evox-connect/social-chat) [Call Center](https://www.evoxglobal.com/en/evox-connect/call-center) [Web Call](https://www.evoxglobal.com/en/evox/webcall/) [Agent Dashboard](https://www.evoxglobal.com/en/evox-connect/agent) [Supervisor Dashboard](https://www.evoxglobal.com/en/evox-connect/supervisor-dashboard) [Connect Knowledge](https://www.evoxglobal.com/en/evox-connect/connect-knowledge) [Connect Management](https://www.evoxglobal.com/en/evox-connect/manager) [Report & Analytics](https://www.evoxglobal.com/en/evox-connect/reports-analytics) [Cloud Call Recording](https://www.evoxglobal.com/en/evox/call-recording) [Outbound Call Center![](https://www.evoxglobal.com/wp-content/uploads/2025/09/new-icon-1.png)](https://www.evoxglobal.com/en/evox-connect/ai-auto-dialer) Integration ![](https://blog.evoxglobal.com/hubfs/EVOXImages/Official_WEB/EVOX%20AI/AI%20Summary/arrow-icon/down.png) [CRM Integration](https://www.evoxglobal.com/en/crm-integration) [Salesforce Integration](https://www.evoxglobal.com/en/evox-for-salesforce) [Zendesk Integration](https://www.evoxglobal.com/en/evox-for-zendesk) [HubSpot Integration](https://www.evoxglobal.com/en/evox-for-hubspot) [Vital CRM Integration](https://www.evoxglobal.com/en/evox-for-vital-crm) [Proprietary CRM Integration](https://www.evoxglobal.com/en/evox-for-proprietary-crm) UC Integration [Microsoft Teams Integration](https://www.evoxglobal.com/en/evox-for-microsoft-teams) [Cisco Webex Integration](https://www.evoxglobal.com/en/evox-for-cisco-webex) [Cisco Jabber Integration](https://www.evoxglobal.com/en/evox-for-cisco-jabber) Enhanced Comms Integration [PBX Cloud-Based Integration](https://www.evoxglobal.com/en/solutions/pbx-integration) [NMS Number Masking Service](https://www.evoxglobal.com/en/solutions/safecall) [Whoscall Integration](https://www.evoxglobal.com/en/number-trust-by-evox-whoscall) AI-Powered CRM Integration![](https://blog.evoxglobal.com/hubfs/EVOXImages/Official_WEB/EVOX%20AI/AI%20Summary/arrow-icon/down.png) [CRM Integration Overview](https://www.evoxglobal.com/en/crm-integration) [Salesforce Integration](https://www.evoxglobal.com/en/evox-for-salesforce) [Zendesk Integration](https://www.evoxglobal.com/en/evox-for-zendesk) [HubSpot Integration](https://www.evoxglobal.com/en/evox-for-hubspot) [Vital CRM Integration](https://www.evoxglobal.com/en/evox-for-vital-crm/) [Proprietary CRM Integration](https://www.evoxglobal.com/en/evox-for-proprietary-crm) UC Integration ![](https://blog.evoxglobal.com/hubfs/EVOXImages/Official_WEB/EVOX%20AI/AI%20Summary/arrow-icon/down.png) [Microsoft Teams Integration](https://www.evoxglobal.com/en/evox-for-microsoft-teams) [Cisco Webex Integration](https://www.evoxglobal.com/en/evox-for-cisco-webex) [Cisco Jabber Integration](https://www.evoxglobal.com/en/evox-for-cisco-jabber) Enhanced Comms Integration ![](https://blog.evoxglobal.com/hubfs/EVOXImages/Official_WEB/EVOX%20AI/AI%20Summary/arrow-icon/down.png) [PBX Cloud-Based Integration](https://www.evoxglobal.com/en/solutions/pbx-integration) [NMS Number Masking Service](https://www.evoxglobal.com/en/solutions/safecall) [Whoscall Integration](https://www.evoxglobal.com/en/number-trust-by-evox-whoscall) Solutions ![](https://blog.evoxglobal.com/hubfs/EVOXImages/Official_WEB/EVOX%20AI/AI%20Summary/arrow-icon/down.png) Company Type [Enterprise](https://www.evoxglobal.com/en/solutions/enterprise) [SMEs](https://www.evoxglobal.com/en/solutions/small-medium-business) [Multiple locations](https://www.evoxglobal.com/en/solutions/multiple-locations) [Local presence](https://www.evoxglobal.com/en/solutions/local-presence) Industry Type [Financial](https://www.evoxglobal.com/en/industry/financial-services) [Education](https://www.evoxglobal.com/en/industry/after-school-education) [Construction](https://www.evoxglobal.com/en/industry/construction) [Logistics and Transportation](https://www.evoxglobal.com/en/industry/logistic) [Hospital and clinic](https://www.evoxglobal.com/en/industry/healthcare-hospital-clinic) Company Type ![](https://blog.evoxglobal.com/hubfs/EVOXImages/Official_WEB/EVOX%20AI/AI%20Summary/arrow-icon/down.png) [Enterprise](https://www.evoxglobal.com/en/solutions/enterprise) [SMEs](https://www.evoxglobal.com/en/solutions/small-medium-business) [Multiple locations](https://www.evoxglobal.com/en/solutions/multiple-locations) [Local presence](https://www.evoxglobal.com/en/solutions/local-presence) Industry Type ![](https://blog.evoxglobal.com/hubfs/EVOXImages/Official_WEB/EVOX%20AI/AI%20Summary/arrow-icon/down.png) [Financial](https://www.evoxglobal.com/en/industry/financial-services) [Education](https://www.evoxglobal.com/en/industry/after-school-education) [Construction](https://www.evoxglobal.com/en/industry/construction) [Logistics and Transportation](https://www.evoxglobal.com/en/industry/logistic) [Hospital and clinic](https://www.evoxglobal.com/en/industry/healthcare-hospital-clinic) Accessories ![](https://blog.evoxglobal.com/hubfs/EVOXImages/Official_WEB/EVOX%20AI/AI%20Summary/arrow-icon/down.png) [IP Phone](https://www.evoxglobal.com/en/evox/multiple-devices/ip-phone) [IP door phones](https://www.evoxglobal.com/en/evox/multiple-devices/door-phone) [Jabra headsets](https://www.evoxglobal.com/en/headset/jabra) [IP Phone](https://www.evoxglobal.com/en/evox/multiple-devices/ip-phone) [IP door phones](https://www.evoxglobal.com/en/evox/multiple-devices/door-phone) [Jabra headsets](https://www.evoxglobal.com/en/headset/jabra) [Pricing](https://www.evoxglobal.com/en/pricing) Resources 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[![](https://blog.evoxglobal.com/hubfs/EVOXBlog/250526_%E8%B2%B7%E6%96%B7%E5%88%B6vs%E8%A8%82%E9%96%B1%E5%88%B6/EN/250526_%E8%B2%B7%E6%96%B7%E9%9B%BB%E8%A9%B1%E7%B3%BB%E7%B5%B1vs%E9%9B%B2%E7%AB%AF%E8%A8%82%E9%96%B1_blog_top-1.jpg)](https://blog.evoxglobal.com/en/q-and-a/one-time-purchase-vs-saas-pbx) 2025/05/27 [CloudPBX](https://blog.evoxglobal.com/en/list_all?tagname=CloudPBX)   [EVOX CloudTalk](https://blog.evoxglobal.com/en/list_all?tagname=EVOX%20CloudTalk) [PBX systems: One-time purchase or SaaS? Price isn't everything](https://blog.evoxglobal.com/en/q-and-a/one-time-purchase-vs-saas-pbx) [![LINE CRM](https://blog.evoxglobal.com/hubfs/EVOXBlog/250521_3%20%E5%88%86%E9%90%98%E6%90%9E%E6%87%82%20LINE%20CRM%20%E6%98%AF%E4%BB%80%E9%BA%BC%EF%BC%9F%E5%8A%9F%E8%83%BD%E3%80%81%E5%A5%BD%E8%99%95%E8%88%87%E5%AF%A6%E7%94%A8%E6%95%99%E5%AD%B8/EN/3%E5%88%86%E9%90%98%E6%90%9E%E6%87%82-LINE-Chat-%E6%98%AF%E4%BB%80%E9%BA%BC_top-1.webp)](https://blog.evoxglobal.com/en/q-and-a/what-is-line-crm) 2025/05/23 [EVOX Connect](https://blog.evoxglobal.com/en/list_all?tagname=EVOX%20Connect)   [Omnichannel](https://blog.evoxglobal.com/en/list_all?tagname=Omnichannel) [What is LINE CRM? A Quick Guide to Features, Benefits, and Usage](https://blog.evoxglobal.com/en/q-and-a/what-is-line-crm) [![Call Center 與 Contact Center 有什麼不同](https://blog.evoxglobal.com/hubfs/EVOXBlog/Call%20Center%20%E8%88%87%20Contact%20Center%20%E6%9C%89%E4%BB%80%E9%BA%BC%E4%B8%8D%E5%90%8C/whats-the-difference-between-a-call-center-and-a-contact-center-feature.jpg)](https://blog.evoxglobal.com/en/q-and-a/whats-the-difference-between-a-call-center-and-a-contact-center) 2025/04/22 [CloudPBX](https://blog.evoxglobal.com/en/list_all?tagname=CloudPBX)   [Contact Center](https://blog.evoxglobal.com/en/list_all?tagname=Contact%20Center)   [Call Center](https://blog.evoxglobal.com/en/list_all?tagname=Call%20Center) [What is the difference between a Call Center and a Contact Center?](https://blog.evoxglobal.com/en/q-and-a/whats-the-difference-between-a-call-center-and-a-contact-center) [![](https://blog.evoxglobal.com/hubfs/EVOXBlog/250312_%E8%BE%A6%E5%85%AC%E5%AE%A4%E9%9B%BB%E8%A9%B1%E9%8C%84%E9%9F%B3%E6%80%8E%E9%BA%BC%E9%81%B8%EF%BC%9F/EN/How-to-choose-office-call-recording--cloud-recording-vs-recording-box-1.jpg)](https://blog.evoxglobal.com/en/q-and-a/cloud-recording-vs-recording-box) 2025/03/18 [call recording](https://blog.evoxglobal.com/en/list_all?tagname=call%20recording)   [speech to text](https://blog.evoxglobal.com/en/list_all?tagname=speech%20to%20text) [Choosing an office call recording system?](https://blog.evoxglobal.com/en/q-and-a/cloud-recording-vs-recording-box) [![Avoid busy signals on your office phones ](https://blog.evoxglobal.com/hubfs/EVOXBlog/Avoid%20busy%20signals%20on%20your%20office%20phones/Avoid%20busy%20signals%20on%20your%20office%20phones-1.jpg)](https://blog.evoxglobal.com/en/q-and-a/how-to-avoid-busy-signals) 2021/10/12 [CloudPBX](https://blog.evoxglobal.com/en/list_all?tagname=CloudPBX) [Avoid busy signals on your office phones so more of your employees can call at the same time](https://blog.evoxglobal.com/en/q-and-a/how-to-avoid-busy-signals) [![aging pbx](https://blog.evoxglobal.com/hubfs/EVOXBlog/What%20do%20you%20do%20when%20your%20old%20PBX%20breaks%20down/aging%20pbx.jpg)](https://blog.evoxglobal.com/en/q-and-a/replace-old-pbx-system) 2021/05/14 [CloudPBX](https://blog.evoxglobal.com/en/list_all?tagname=CloudPBX)   [雲端整合](https://blog.evoxglobal.com/en/list_all?tagname=雲端整合)   [digital transformation](https://blog.evoxglobal.com/en/list_all?tagname=digital%20transformation) [What do you do when your old PBX breaks down?](https://blog.evoxglobal.com/en/q-and-a/replace-old-pbx-system) [![](https://blog.evoxglobal.com/hubfs/EVOXBlog/The%20difference%20between%20an%20EVOX%20cloud%20number%20and%20the%20traditional%20telecom%20number/evox%20cloud%20phone%20number-cover.jpg)](https://blog.evoxglobal.com/en/q-and-a/cloud-phone-number-vs-local-number) 2021/04/09 [CloudPBX](https://blog.evoxglobal.com/en/list_all?tagname=CloudPBX)   [cloud migration](https://blog.evoxglobal.com/en/list_all?tagname=cloud%20migration)   [digital transformation](https://blog.evoxglobal.com/en/list_all?tagname=digital%20transformation) [Why is cloud phone service the best choice for a new company?](https://blog.evoxglobal.com/en/q-and-a/cloud-phone-number-vs-local-number) [![Cloud PBX and legacy hardware PBX](https://blog.evoxglobal.com/hubfs/EVOXBlog/8%20key%20differences%20between%20Cloud%20PBX%20and%20legacy%20hardware%20PBX/cloud-PBX-comparison.jpg)](https://blog.evoxglobal.com/en/q-and-a/evox-vs-pbx) 2021/04/09 [CloudPBX](https://blog.evoxglobal.com/en/list_all?tagname=CloudPBX)   [cloud migration](https://blog.evoxglobal.com/en/list_all?tagname=cloud%20migration) [Eight key differences between Cloud PBX and legacy hardware PBX](https://blog.evoxglobal.com/en/q-and-a/evox-vs-pbx) [![choose voip provider](https://blog.evoxglobal.com/hubfs/EVOXBlog/How%20EVOX%20is%20different%20from%20social%20media%20apps/choose%20voip%20provider.jpg)](https://blog.evoxglobal.com/en/q-and-a/evox-vs-communication-network) 2020/02/15 [CloudPBX](https://blog.evoxglobal.com/en/list_all?tagname=CloudPBX) [Apps like Skype or Line are not recommended for business purposes. Is VoIP right for your company?](https://blog.evoxglobal.com/en/q-and-a/evox-vs-communication-network) [![](https://blog.evoxglobal.com/hubfs/EVOXBlog/keep-number.png)](https://blog.evoxglobal.com/en/q-and-a/keep-number) 2020/01/14 [BYON (Bring Your Own Number) with EVOX](https://blog.evoxglobal.com/en/q-and-a/keep-number) Stay up to date with modern communication, cloud, AI trends and the latest EVOX news. ### Most people browse articles： ### Article classification： - ACD call distribution - Call Center - CloudPBX - Contact Center - Contact Center - ECLIK integration - EVOX CloudTalk - EVOX Connect - Omnichannel - Teams - VoIP - WiFi optimization - admin center - call recording - cloud migration - customer experience - customer story - digital transformation - group ring - mobile extension - multi location - speech to text - teleworking - 雲端整合 Products [EVOX CloudTalk](https://www.evoxglobal.com/en/evox/cloud-phone-system) [EVOX Connect](https://www.evoxglobal.com/en/evox-connect/overview) [EVAA](https://www.evoxglobal.com/en/ai/evaa) Solutions [Enterprise](https://www.evoxglobal.com/en/solutions/enterprise) [SMEs](https://www.evoxglobal.com/en/solutions/small-medium-business) [Number Masking Service](https://www.evoxglobal.com/en/solutions/safecall) [Multiple locations](https://www.evoxglobal.com/en/solutions/multiple-locations) Integration Services [CRM Integration](https://www.evoxglobal.com/en/crm-integration) [Salesforce Integration](https://www.evoxglobal.com/en/evox-for-salesforce) [Zendesk Integration](https://www.evoxglobal.com/en/evox-for-zendesk) [HubSpot Integration](https://www.evoxglobal.com/en/evox-for-hubspot) [Vital CRM integration](https://www.evoxglobal.com/en/evox-for-vital-crm) [Microsoft Teams integration](https://www.evoxglobal.com/en/evox-for-microsoft-teams) [Cisco Webex Integration](https://www.evoxglobal.com/en/evox-for-cisco-webex) [Cisco Jabber Integration](https://www.evoxglobal.com/en/evox-for-cisco-jabber) [Block unwanted calls](https://www.evoxglobal.com/en/number-trust-by-evox-whoscall) [PBX Integration](https://www.evoxglobal.com/en/solutions/pbx-integration) Plans & Pricing [EVOX CloudTalk](https://www.evoxglobal.com/en/pricing/evox-cloudtalk) [EVOX Connect](https://www.evoxglobal.com/en/pricing/evox-connect) [EVAA](https://www.evoxglobal.com/en/pricing/evaa) Resources [Blog](https://blog.evoxglobal.com/en) Customer Portal [Customer downloads](https://www.evoxglobal.com/en/download) [EVOX Connect Manager](https://econnect.evox.com.tw/?__hstc=106870492.938a66f77e3504b14517e9bdef9c5d9b.1784872024910.1786006444398.1786063065789.38&__hssc=106870492.40.1786063065789&__hsfp=2759ea8cb0ff9cb1d9358673553a0885) [EVOX CloudTalk Admin](https://account.evox.com.tw/signin?__hstc=106870492.938a66f77e3504b14517e9bdef9c5d9b.1784872024910.1786006444398.1786063065789.38&__hssc=106870492.40.1786063065789&__hsfp=2759ea8cb0ff9cb1d9358673553a0885) Company [About us](https://www.evoxglobal.com/en/our-story) [Security](https://www.evoxglobal.com/en/security) [![facebook](https://blog.evoxglobal.com/hubfs/EVOXImages/new-web/fb-icon.png)](https://www.facebook.com/evoxglobal/) [![instagram](https://blog.evoxglobal.com/hubfs/EVOXImages/new-web/instagram-icon.png)](https://www.instagram.com/evoxglobal/?hl=en) [![youtube](https://blog.evoxglobal.com/hubfs/EVOXImages/new-web/youtube-icon.png)](https://www.youtube.com/channel/UCxZHSZ03BKSUsgJuv7_EiNg) [Privacy Policy](https://www.evoxglobal.com/en/privacy-policy) [Terms of use](https://www.evoxglobal.com/en/terms-of-use) [![iso-27001](https://blog.evoxglobal.com/hubfs/EVOXImages/Official_WEB/Homepage/cretification/iso-27001/iso-27001-logo.png)](https://www.evoxglobal.com/wp-content/uploads/2026/04/ISO27001-Certificate-of-Registration-1.pdf) [![iso-27701](https://www.evoxglobal.com/wp-content/uploads/2026/04/iso-27701-logo.webp)](https://www.evoxglobal.com/wp-content/uploads/2026/04/ISO27701-Certificate-of-Registration.pdf) ©2026 E2 Nova All rights reserved.