“Your office phone is on your mobile phone. With no need to worry about going to the office to answer calls, you can handle business anywhere without being tied down to your desk.”
by DOT DOT PR Consultant Wendy
There were no good food ordering systems, so we built one
Technology is born out of human nature, and ideas come from daily living
“Go Foodie” is an online food ordering system developed by DOT DOT Global, which was initially founded to create an online business verification system and an international WIFI roaming rental business. An everyday experience in 2019 would result in a new product and DOT DOT's current business model.
Zero contact ordering system keeps consumers safe（Image Source： DOT DOT）
In 2019 when a DOT DOT engineer waited in a long line at the restaurant where he wanted to buy lunch, he tried to use the kiosk system to speed up ordering. But the system was difficult, and even the cofounder and CEO of the company was confused by the kiosk. DOT DOT envisioned building a “more convenient” food ordering system.
How do you make ordering easier? Do you build a better kiosk?
Use LINE to speed up food ordering, help restaurants digitally transform
We realized that with a kiosk customers still needed to line up to order food. If we developed the product using LINE (a freeware app for instant communications popular in Taiwan), we could sell “Go Foodie” to small shops without point-of-sale machines. Customers could order food using LINE and the order would be printed out at the restaurant, making the cost of entry very minimal.
Reduce headcount and keep workflow efficient（Image Source： DOT DOT）
Customers like the convenience of not having to download an app like other food ordering services. They only need to connect with the restaurant on LINE to order food and accumulate loyalty points.
Customers who order food automatically become loyalty members when they connect by LINE to the restaurant. Leveraging LINE, restaurants can build up loyalty membership without any extra effort. Using the service platform, restaurants can access their customer database from a PC or mobile phone to check on orders and perform analysis.
In 2020 COVID19 required the food business to move toward a “no contact” model, forcing restaurants to digitally transform and adopt new food ordering systems. As a result, in one short year “Go Foodie” customers grew from 200 to over 4,500. As the epidemic became even more serious in 2021, “Go Foodie” added delivery and pick up services. This enabled customers to feel safer and helped restaurant owners survive this difficult time.
Mobile extensions can be used anywhere, so team members can work anywhere
Since our staff is required to be mobile for sales and special projects, we needed a better phone service. After seeing recommendations online, we tried EVOX and found it very convenient. It allowed our sales teams and special project managers to take their office phones on the go.
Sales can use the mobile app to make/receive calls using the company’s number（Image Source： EVOX）
Due to its pure cloud design, EVOX solved another Dot Dot problem — remote workers.
Dot Dot staff work in different locations with engineers and sales teams in different offices throughout North, Central and South Taiwan. Some of our offices are located in shared space. Since EVOX does not require physical phones, it is location free. Once team members are enrolled, employees in headquarters can call any extension including those working in a shared office.
EVOX allows you to integrate multiple branches so calling between them is free
After we had been using EVOX for a while, we enrolled our other two businesses Go WiFi and IIOT. We set them up as Dot Dot branches so that all three companies are connected by a single phone system. Not only can we now call each other without toll charges, we can manage all three branches with a single web admin site. This allows us to browse call records, change Auto-attendant greetings, edit extensions, and make payments all on a single admin site.
EVOX Cloud PBX is easy to learn, just like “Go Foodie”
Customer service is the “store front” and forms a customer’s first impression.
To help our support staff work more efficiently, we also adopted the EVOX Connect Call Center service. Designed just like “Go Foodie,” the system is intuitive and easy to learn.
Service agents can note any important points from the call（Image Source： EVOX）
The EVOX ACD solves the issue of controlling the workload of the support team. When the team is overloaded, the ACD fairly distributes the calls to an available team member. Call detail records including call notes and tasks are available for a call, so any team member can follow up on actions from another team member. This level of professionalism creates a positive customer experience.
