Teleworking accelerates migration to the cloud

Teleworking accelerates migration to the cloud

2020/05/06 on News and trends | EVOX Blog

First, the COVID-19 pandemic disrupted air travel causing flight cancellations and work stoppages at airports. It then quickly led to a second crisis at travel call centers: hour long wait times and angry customers. This crisis gave birth to a creative solution. With decreased need for personnel at airports, airline and airport staff were reassigned to help at the call center. Using a cloud contact center, these newly trained service agents were quickly able to work from home or remote offices. This solved two problems: idle staff were able to keep their jobs; and additional agents were able to assist customers and decrease contact center wait times.

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Article classification:

  • BYON
  • CDR
  • CloudPBX
  • EGate
  • EVOX Connect
  • MWC
  • VoIP
  • WiFi optimization
  • admin center
  • auto attendant
  • business phone system
  • cloud contact center
  • cloud migration
  • customer experience
  • customer story
  • digital transformation
  • group ring
  • mobile extension
  • multi devices
  • multi location
  • outbound call control
  • recording
  • speech to text
  • telework