First, the COVID-19 pandemic disrupted air travel causing flight cancellations and work stoppages at airports. It then quickly led to a second crisis at travel call centers: hour long wait times and angry customers. This crisis gave birth to a creative solution. With decreased need for personnel at airports, airline and airport staff were reassigned to help at the call center. Using a cloud contact center, these newly trained service agents were quickly able to work from home or remote offices. This solved two problems: idle staff were able to keep their jobs; and additional agents were able to assist customers and decrease contact center wait times.