Explore the latest technology in business communication and cloud services

Microsoft Teams has a worldwide user base of 320 billion. Businesses rely on Teams to streamline internal collaboration. Many are now trying to expand its use to include external business communications. Since the exit of traditional PBX systems, Teams has emerged as a replacement solution.

When customers have a question about a product there are many channels they can use to contact a company. Popular options include a phone call, LINE, Facebook Messenger and the chat feature on the official business website. In the post-pandemic era, customer behavior has changed significantly.

When NEC announced its decision to exit the on-premises UC-PBX (Unified Communications - Private Branch Exchange) business outside of Japan in late April 2024, it marked a pivotal moment of transformation for the entire industry. This decision not only impacts NEC’s customers, but it has sparked extensive discussion. As on-premises PBX services gradually phase out, businesses are being compelled to re-evaluate their communication solutions and consider how to evolve with industry trends.

For businesses, call recording systems enhance external and internal communications while protecting the company’s interests.

A comprehensive analysis of online customer service systems: Enhancing operational efficiency and customer satisfaction