“The Wuhan virus threat tested the resilience of our IT infrastructure. After Chinese New Year, we were able to implement teleworking for our staff. EVOX is a key contributor to our telework solution.”
By Jeff, founder of My Swiss Life
Cloud based distributor of Swiss product brands
My Swiss Life is a Taiwanese distributor of famous Swiss products. After founder Jeff experienced the quality of life in the paradise of Switzerland, he decided to bring some of the most popular health care products back to Taiwan. He wanted his countrymen to enjoy brands like Pernaton, Swissforce, and others, without having to travel all the way to Switzerland.
（Image Source: My Swiss Life）
Since Jeff came from an IT background, he understood the inevitability of business migration to the cloud. When he built the IT infrastructure, mobility and teleworking were baked into the office plan. Other than using a Macbook, other IT functions like website, email, and information systems were all built on the cloud.
The allure of EVOX flexibility
My Swiss Life started up in a shared office and, like all growing businesses, had to add additional staff and storage space. With each move into a bigger and more comfortable space, My Swiss Life found just how much stress and unnecessary headaches the process of telephone installation and PBX added to the ordeal of moving. This is when Jeff decided to migrate the phone system to the cloud and eliminate any geographical limitations.
Realizing the impact on his business, Jeff embarked on a careful review of the Cloud PBX vendors before selecting EVOX. One vendor recommended My Swiss Life purchase hardware desk phones due to poor network connectivity and resulting poor voice quality. Another was only able to provide a phone number beginning with 070, which was unacceptable as a company number. The complicated pricing structure, low voice quality, and newness of another product made it an unworkable solution.
With EVOX, work from home without disrupting communication
With EVOX, Jeff found a more intuitive UI design and an Auto-attendant greeting that could be customized with text input. With these advantages and superior voice quality, My Swiss Life migrated to EVOX, and their phone system with its mobile apps continued to operate during their move. Customer contact was never disrupted.
A more professional image from the first call
“After adopting EVOX, we instantly acquired a more professional public image,” said Jeff. My Swiss Life customers felt they were dealing with an established business when they saw a company website, a company email address, and business cards with a company phone number and personal extension. And when customers called they heard a friendly company greeting instead of, “hello, who are you calling?” This is how My Swiss Life built up their customer image.
“We moved our office and changed our business cards twice before we discovered EVOX .. how I wish we had met earlier!” said founder, Jeff.
Under the threat of Coronavirus, teleworking was the best solution
My Swiss Life decided to implement teleworking for its staff after the Chinese New Year break in response to the virus threat. EVOX was a key element of this infrastructure since the EVOX App allows staff to make and receive calls as if they are working in the office. The receptionist can transfer customer calls to sales staff as usual. My Swiss Life has truly realized a highly efficient teleworking environment with customers unaware that employees are working out of their home.
