“Even though all of the staff is located in Hsinchu and one of the owner managers in Taipei, EVOX links OneWay with a single Cloud PBX system. This eliminates the need for a separate PBX in each location.”
by OneWay Marketing Manager
Simple yet refined platform for treasure hunting
（Image Source: OneWay）
OneWay targets people interested in simple and well designed products. It has curated the best known 3C (computer, communications, and consumer electronics) and home products by personally testing and using everything it sells. It won’t feature a product until it is sure the item is of good quality and works as expected. OneWay also helps customers find the right products as quickly as possible by reducing friction in the decision process. From time to time, the company introduces hard to find products from overseas to delight customers with the feeling of a treasure hunt.
The business trend of remote management
OneWay employee and customer experience stores are all located in Hsinchu, but one of the owners lives in Taipei. This situation is like that of an expat company where management is located overseas. Because the employees are spread out over different cities, the cost of installing a phone system and a receptionist in each office could get very expensive and complicated to manage.
With EVOX, OneWay only needed one phone system and one receptionist or auto-attendant to cover multiple office or store locations. They can purchase additional local phone numbers in different locations for customers to call in as needed. Their manager can organize sales and support teams into ring groups, and direct callers to them to improve workflow.
A big help in mobility
（Image Source: EVOX）
The sales team at OneWay spends a lot of time outside the office to develop business and contact customers. To avoid missing calls, they would need to give their personal mobile number to customers. Once they do that they can no longer separate their business and personal life. With EVOX, the sales staff can use the mobile app to make and receive calls from the OneWay company number and keep their personal number private. An added benefit is they don’t need to fill out expense reports to get their mobile phone fees reimbursed. Because all calls are made or received through EVOX, management can clearly see all call records. This is a great convenience for employees and provides valuable oversight for the company.
