Microsoft Teams has a worldwide user base of 320 billion and businesses rely on Teams to streamline internal collaboration. Many are now trying to expand its use to include external business communications.
Since the exit of traditional PBX systems, Teams has emerged as a replacement solution. Companies that use Teams as the primary contact number enhance their brand image while consolidating internal and external communication management.
Teams Phone in Taiwan
Businesses in Taiwan must have a Teams phone license to enable external calling. If your company uses the Microsoft E5 or A5 plan, your license is already included. Otherwise, an additional monthly fee of USD 8 per user is required. For a company with 100 employees, based on an exchange rate of 32.4 TWD to 1 USD, this amounts to over 25,000 TWD per month. For a company with 1,000 employees, the cost exceeds 250,000 TWD monthly. However, there is a more cost-effective solution.
Once a business has a Teams Phone license, there are two options for direct routing integration.
1. On-Premises SBC Integration: Purchase a Session Border Controller (SBC) and install it in the company’s data center to connect Teams with Taiwan’s telecom services.
2. Cloud Integration: Use a third-party cloud PBX service provider to directly connect Teams to landlines without needing on-premises hardware.
Two key advantages of Cloud Integration
Cloud integration offers significant advantages in management and usability.
Easy Management
Cloud integration means no hardware to maintain and no trouble shooting when call issues arise. The service provider provides daily monitoring and maintenance, allowing you to focus on your core business operations.
Flexible Scalability
Building on the basic functionality of Teams Phone, cloud integration enables seamless expansion with additional features such as call recording, real-time greeting adjustments, Automatic Call Distribution (ACD) and data analytics. Your cloud system can also integrate with a variety of CRM and ERP services through APIs, allowing you to upgrade as needed without the need for extra hardware purchases.
Maximize Teams Phone with EVOX Integration
With the EVOX cloud solution, you can seamlessly connect Teams with Taiwan phone numbers to unlock Teams’ external calling capabilities.
EVOX offers four key benefits to enhance your Teams experience:
Seamless address book synchronization
Integrate the Teams’ address book with the EVOX Teams App and Microsoft AD, eliminating the need to import contacts one by one. With EVOX, the number of extensions is unlimited.
Intuitive management system
Easy to learn online management UI. Quickly set up incoming call greetings for special events or vacations. View and download complete call records at any time.
Less expensive
With EVOX, internal calls between employees using Teams and EVOX are free. EVOX also effectively reduces Teams Phone licensing fees, helping businesses save significantly on communication costs.
Flexible
For employees who don’t require a Teams account, EVOX offers mobile extensions as an alternative. This ensures all employees can benefit from the convenience of cloud telephony.
Use Case: EVOX and Teams Phone integration at Tamkang University.
At Tamkang University, the integration of EVOX and Teams creates a smart communication network for a complex organization. In addition to full-time faculty, the university employs contract staff, security personnel and cleaning staff, many of whom do not require Teams accounts. By adopting the EVOX-Teams integration solution, Tamkang University established a smart campus communication system with flexible options. With EVOX’s pure cloud-based service, the university enjoys a user-friendly and flexible system:
Faculty and staff on the go can use the mobile Teams app to make and receive calls anytime, anywhere.
Office-bound administrative staff can communicate using desktop IP phones.
Employees without Teams extensions can use their mobile with an EVOX mobile extension.
Each employee can choose the device that suits their needs. Their solution ensures a seamless and gradual digital transformation while contributing to energy savings and carbon reduction.
