When all available phone lines are in use, employees placing a call and customers calling in get a busy signal. The team suffers a productivity drop when no calls can be made or received. Customers have a negative experience which can lead to complaints, disputes, and even customer loss.
Why and how do you resolve your overloaded phone system?
Why are users receiving a busy signal?
Simply put, your phone system does not have enough lines to handle the call volume.
Legacy phone service allows only one call per line. If the line is in use, anyone making or receiving a call will hear a busy signal.
Many businesses experience periods of high call volumes, particularly during promotions or other events, which strain their phone system. Even if you have enough staff to cover the volume, you may have to choose which calls to answer or place.
One solution is to subscribe to additional physical phone lines
1. Physical phone lines are costly
When you add additional lines to your company phone number, your phone company will charge you to install the line and your fees will go up.
Many startups or SMBs need to streamline business expenses and will share a single telephone set. Or, they may purchase multiple telephone sets and a PBX to share the same line.
2. Physical telephone lines restrict the office layout
Physical phone lines restrict how the office space can be used. When you move or remodel your office, you have to physically rewire or reinstall the phone equipment. For a mobile or shared office space, physical wiring is a poor choice.
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Cloud PBX allows you to move your office without changing your phone number or moving equipmentCloud phone service and Cloud PBX offer the best solution
1. Cloud phone service allows you to add multiple lines and internal calls do not use a line
With cloud phone service you can use the same fixed line phone number as your legacy service. You do not have to switch to a virtual number, and customers can continue to call and receive calls from the familiar business number.
With EVOX phone service on Cloud PBX each company DID can have multiple lines so employees can make and receive calls at the same time. Internal calls do not use any lines.
The basic EVOX service includes two lines for each DID company number, five devices, and an Admin center to configure and manage the system. Details and pricing.
2. Cloud service is location free
Since EVOX is 100% cloud-based, the service is available even during an office remodel or move. Your office space can be designed to optimize the layout, without worrying about phone wiring or equipment.
Additional benefits include the ability to keep your phone number when you move office locations and electronic fax services.
