---
title: Why did VoIP surpass legacy telephone technology to become the new standard for voice communication?｜EVOX Blog
description: Voice over internet (VoIP) is the new standard adopted by most international telecom companies. Even the three leading service providers in Taiwan are offering VoIP solutions. Compared to legacy (circuit switched) technology, it is easy to update and offers many new functionalities.
image: https://blog.evoxglobal.com/hubfs/EVOXBlog/The%20universal%20standard%20for%20phone%20calling%20is%20now%20VoIP/evox%20voip-1.jpg
---

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# Why did VoIP surpass legacy telephone technology to become the new standard for voice communication?

2020-01-14 | [CloudPBX](https://blog.evoxglobal.com/en/list_all?tagname=CloudPBX)  [cloud migration](https://blog.evoxglobal.com/en/list_all?tagname=cloud%20migration) [![Share on Facebook](https://blog.evoxglobal.com/hs-fs/hubfs/EVOXBlog/layout_use/facebook-social-icon-2.png?width=24&name=facebook-social-icon-2.png)](http://www.facebook.com/share.php?u=https%3A%2F%2Fblog.evoxglobal.com%2Fen%2Fnews-trends%2Fevox-voip%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![Share on LinkedIn](https://blog.evoxglobal.com/hs-fs/hubfs/EVOXBlog/layout_use/linkedin-social-icon-2.png?width=24&name=linkedin-social-icon-2.png)](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fblog.evoxglobal.com%2Fen%2Fnews-trends%2Fevox-voip%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on Twitter](https://blog.evoxglobal.com/hs-fs/hubfs/EVOXBlog/layout_use/twitter-social-icon-2.png?width=24&name=twitter-social-icon-2.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fblog.evoxglobal.com%2Fen%2Fnews-trends%2Fevox-voip%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fblog.evoxglobal.com%2Fen%2Fnews-trends%2Fevox-voip%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=Why%20did%20VoIP%20surpass%20legacy%20telephone%20technology%20to%20become%20the%20new%20standard%20for%20voice%20communication%3F%EF%BD%9CEVOX%20Blog)

Voice over internet (VoIP) is the new standard adopted by most international telecom companies.

![evox voip-1](https://blog.evoxglobal.com/hs-fs/hubfs/EVOXBlog/The%20universal%20standard%20for%20phone%20calling%20is%20now%20VoIP/evox%20voip-1.jpg?width=1200&name=evox%20voip-1.jpg)

Voice over internet or VoIP is the technique of transmitting voice over internet. Though it sounds esoteric, the technology has been in use for a long time.

 

Many people are familiar with and use Skype, Line, WhatsApp or WeChat to communicate. These mainstream apps are all based on VoIP technology.

 

According to a market study at [ResearchAndMarkets.com](https://www.researchandmarkets.com/reports/4805341/mobile-voip-global-market-trajectory-and), internet telephony is already big business in the US and EU with total revenue reaching 46.9 Billion USD in 2020. Most telecom service providers have replaced legacy circuit switched technology with VoIP.

 

But in Taiwan VoIP technology is not only unfamiliar, it is often treated with skepticism. With the improvements in VoIP over the last ten years, the technology now has clear advantages for telephony.

## Common misconceptions about VoIP

Historically, due to poor network conditions and inferior technology, the promotion of VoIP services in Taiwan was met with resistance. Customer expectations were not met, and adoption of the service suffered as a result.

 

The poor quality service and customer dissatisfaction was not due to VoIP technology, but to poor execution and bad timing.

 

With the dramatic improvements in bandwidth and reliability in the last ten years, VoIP has become the undisputed standard for voice communication. Major phone companies like AT&T, Verizon, Deutsche Telekom, and British Telecom have all migrated to VoIP technology for their phone network. The latest mobile voice standard VoLTE is based on VoIP.

## Is VoIP appropriate for your company phone?

![evox voip-2](https://blog.evoxglobal.com/hs-fs/hubfs/EVOXBlog/The%20universal%20standard%20for%20phone%20calling%20is%20now%20VoIP/evox%20voip-2.jpg?width=1200&name=evox%20voip-2.jpg)

Voice over internet or VoIP is the technique of transmitting voice over internet. Though it sounds esoteric, the technology has been in use for a long time.

Consider the following:

### 1. Does VoIP service provide you the features you need in the office?

[Cloud PBX](https://www.evoxglobal.com/en/evox/cloud-pbx) is a VoIP service designed for offices, which offers legacy phone system capabilities with additional new features.

 

Taiwan’s three major telecommunications companies have launched VoIP enterprise solutions in the past two years. This represents the maturity of Taiwan’s broadband network environment, and VoIP services are booming.

More info：

[Apps like Skype or Line are not recommended for business purposes. Is VoIP right for your company?](https://blog.evoxglobal.com/en/q-and-a/evox-vs-communication-network)

### 2. What if my office network is poor?

Having a good WIFI network is not just a matter of installing a router. The design and implementation affect VoIP services, video conferences, and even large document transfers. Since almost all office software utilizes the internet or local network, a solid network is required for the modern office.

More info：

[The most common office WIFI problem and solution](https://blog.evoxglobal.com/en/tips/optimize-wifi-with-mesh)

## EVOX's D2 VoIP technology is built by a professional team

![evox voip-3](https://blog.evoxglobal.com/hs-fs/hubfs/EVOXBlog/The%20universal%20standard%20for%20phone%20calling%20is%20now%20VoIP/evox%20voip-3.jpg?width=1200&name=evox%20voip-3.jpg)

A key factor to consider in choosing your VoIP provider is the history of the company. D2’s VoIP technology has been used by telecom providers and upstream manufacturers including Siemens, Ericsson, ALU, Sumitomo, NEC, Oki, Foxconn, Gemtek, and Alpha.

 

D2 supplies leading IC companies such as Qualcomm, MediaTek, Intel, and Nvidia. D2 VoIP is compatible with telecommunications standards, enabling telecommunications companies to deliver the highest quality of service and replace traditional telephony.

## Cloud system is designed for easy updates and upgrades

Leveraging the flexibility of cloud technology, Cloud PBX is easily and rapidly updated to meet customer requirements. To provide the best user experience, EVOX is tested on commonly used platforms and devices including Android, iOS, Windows and major brand mobile devices.

 

The EVOX R&D team has overcome many common problems of past internet phone apps via tight integration and rigorous testing of various usage scenarios. As an example, EVOX integrates with the iOS call kit to ensure that the app can make calls smoothly. By integrating the EVOX app and the power control settings in the phone, the team has reduced the power consumption of the app while maintaining call stability.

More info：

[Eight key differences between Cloud PBX and legacy hardware PBX](https://blog.evoxglobal.com/en/q-and-a/evox-vs-pbx)

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[CRM Integration](https://www.evoxglobal.com/en/crm-integration) [Salesforce Integration](https://www.evoxglobal.com/en/evox-for-salesforce) [Zendesk Integration](https://www.evoxglobal.com/en/evox-for-zendesk) [HubSpot Integration](https://www.evoxglobal.com/en/evox-for-hubspot) [Vital CRM integration](https://www.evoxglobal.com/en/evox-for-vital-crm) [Microsoft Teams integration](https://www.evoxglobal.com/en/evox-for-microsoft-teams) [Cisco Webex Integration](https://www.evoxglobal.com/en/evox-for-cisco-webex) [Cisco Jabber Integration](https://www.evoxglobal.com/en/evox-for-cisco-jabber) [Block unwanted calls](https://www.evoxglobal.com/en/number-trust-by-evox-whoscall) [PBX Integration](https://www.evoxglobal.com/en/solutions/pbx-integration)

Plans & Pricing

[EVOX CloudTalk](https://www.evoxglobal.com/en/pricing/evox-cloudtalk) [EVOX Connect](https://www.evoxglobal.com/en/pricing/evox-connect) [EVAA](https://www.evoxglobal.com/en/pricing/evaa)

Resources

[Blog](https://blog.evoxglobal.com/en)

Customer Portal

[Customer downloads](https://www.evoxglobal.com/en/download) [EVOX Connect Manager](https://econnect.evox.com.tw/?__hstc=106870492.938a66f77e3504b14517e9bdef9c5d9b.1784872024910.1786006444398.1786063065789.38&__hssc=106870492.40.1786063065789&__hsfp=2759ea8cb0ff9cb1d9358673553a0885) [EVOX CloudTalk Admin](https://account.evox.com.tw/signin?__hstc=106870492.938a66f77e3504b14517e9bdef9c5d9b.1784872024910.1786006444398.1786063065789.38&__hssc=106870492.40.1786063065789&__hsfp=2759ea8cb0ff9cb1d9358673553a0885)

Company

[About us](https://www.evoxglobal.com/en/our-story) [Security](https://www.evoxglobal.com/en/security)

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