Why did your PBX stop working?
The cause of PBX system failures can be the desk phones, the phone service provider, or it can be that your old PBX is reaching the end of its useful life.
Legacy PBX systems are hardware-based. They not only need periodic maintenance, but as they get older they break down more often.
At some point, the PBX system reaches end of life and even your supplier can no longer provide maintenance or support. When it breaks down, you are faced with the decision of replacing your phone system.
Here are some tips on how to address common PBX problems.
Common PBX maintenance issues
1.Can your IT department fix this problem?
A quick Google search reveals that other than a few simple problems, most PBX fixes are outside the capability of your IT department. This means an expensive service call from an expert or your supplier.
2.Does your PBX need periodic maintenance?
Hardware products are susceptible to failures caused by user errors, manufacturer defects, and accidental damage due to electrical surge, fire, or earthquake. That is why many customers sign a costly maintenance contract with the supplier.
If you don’t have a maintenance contract, you will be exposed to the following:
Without a maintenance contract, you can end up paying the PBX manufacturer service rep time and trip fees for something as simple as a loose connection.
3. How to find a repair service?
Legacy PBX equipment is quite complex and involves parts from multiple manufacturers. In addition to the main switch, there is the office wiring and the desk phones for each user. When there is a problem, you need to first figure out where the problem lies so you can find the right repair service.
4. What if your PBX can't be fixed?
Many PBX manufacturers have stopped developing new hardware products. Some of them have either left the PBX market or switched to Cloud PBX service. As a result, you may encounter problems getting parts for your legacy PBX.
Issues with replacing your PBX
1. Is there a PBX option that has better maintenance service?
Purchasing brand-new PBX hardware is a poor investment since manufacturers stopped developing new PBX and much of the hardware is already obsolete. In replacing a PBX system, consider Cloud PBX which requires little initial investment and no outdated equipment.
Cloud PBX moves your PBX to the cloud. A Cloud PBX like EVOX provides all the calling services you get in a legacy hardware PBX, but with some additional advantages. You don’t have to buy or maintain hardware or run phone lines in your office, and the cloud system will continue to improve and upgrade just like your Android or iOS operating system.
2. Do you need to change your phone number?
There are several ways you can keep your phone number. You can get an adaptor box that connects your existing phone line to the Cloud PBX. Or, you can port your number to the telco supported by the Cloud PBX. This way you don’t need up update your website or print new business cards.
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Cloud PBX allows you to move your office without changing your phone number or moving equipment3. Do you have to buy a PBX each time you add a new office?
Business expansion becomes costly with the purchase of new phone systems for each additional office. With Cloud PBX, there are no equipment purchases and you can manage branch offices from a single Admin site or delegate the management to each branch. Calling between offices is toll free.
4. What is cost of using Cloud PBX?
With Cloud PBX you pay a monthly or annual subscription fee. There are no additional costs for maintenance, support, or upgrades. No contract is required, which provides maximum flexibility for a modern enterprise.
5. What if I want to keep my hardware system and enjoy the benefits of Cloud PBX?
Using EVOX EGate, you can keep your old hardware and integrate it with the cloud service. You also keep your old phone number and can assign your users according to their needs to the old system or the cloud system.
