Salespeople, executives, or drivers on the road need to stay in constant touch with both customers and the office. They are in Work From Anywhere mode even where there is no pandemic.
For modern workers, a mobile extension application is a convenient tool for communications. Not only does it allow you to take calls from the office or customers calling the business, but it eliminates the need to carry an extra work phone or give out your personal mobile number.
What is a mobile extension?
A mobile extension App is a crucial element of Cloud PBX service. Unlike the legacy desk phone, it can be installed on your mobile phone or other mobile devices. With this App you can call out as if you are at your desk. It is perfect for the mobile workforce.
What problems are addressed by a mobile extension app?
1. Get rid of your desk phone or extra mobile work phone
Until recently, you had to carry an extra mobile work phone to take business calls when you were outside the office. Inside the office, you were tethered to your desk phone. These options limited mobility and added additional cost to the office phone solution.
Both the work mobile phone and desk phone can be replaced with a simple downloadable app. You can use your device of choice to make and receive office calls. You can balance private and work lives by setting Do Not Disturb mode and forwarding calls to a colleague when you are unavailable.
2. Look professional when you call out with your company number
To be reachable outside the office, workers often give out their personal mobile number to customers or suppliers. Once you do that, work invades your personal life with calls from customers while you are on vacation or with your family. And when you call out, your mobile phone number is revealed and the caller may have no idea it is a call from your business.
The mobile extension app allows you to use your personal phone while displaying the company number and extension on calls. You can give out your office extension or direct dial number to customers and vendors, while picking up these calls on your personal device. This allows even startup companies to appear professional.
3. No need to get reimbursed for your mobile calls
If you use a company issued or personal mobile phone, you will likely need to fill out a reimbursement form for your calls. In addition to having to provide proofs of the charges, it can get complicated when making international call or encountering billing issues.
With a mobile extension app, the calls are charged to your company directly. There is no need to report calling charges. The EVOX web admin site provides detailed call records so your company can monitor, review, and download all calls. The site also allows the admin to configure calling privileges and avoid unauthorized calls such as international calls.
4. Calls with your colleagues do not utilize the company line
With a company issued phone or a general-purpose calling app, you must input or remember the number for each of your colleagues or utilize the company receptionist.
The EVOX mobile app includes a company directory so you can quickly locate a colleague by entering the first few letters of their name or number and call them with a single click. You may also be able to locate them in different offices or branches, even when they are overseas. And all internal calls are free of any toll or roaming charges.
5. Address book and professional calling functions
Mobile phones come with a native dialer and basic calling functions. They do not provide teamwork functions like multi-party calls, call transfer, call pick up, and call forwarding.
The EVOX mobile extension provides all these business calling functions as well as a company directory, personal voice mail box, group ring etc. These functions enable complex business discussions, foster teamwork, and allow your team to cover each other when a member is on another call.
